Your AI Agents Are Live. Is Your Customer Journey Ready?
How to coordinate a multi-agent AI estate around customer intent before the handoffs become the experience.
Wednesday, September 30 @ 11AM PT / 2PM ET
Speakers
On the Agenda
For most enterprises, the honest answer is not yet. The problem isn't whether your agents work in isolation. It's what happens in the seams: context lost, decisions conflicting, ownership unclear.
What You'll Learn
- Map where context dies: Identify the exact handoff points across your agent estate where customer information gets lost
- Design orchestration around intent: Coordinate agents around what the customer is actually trying to accomplish
- Draw the authority line: Decide what agents may read, recommend or act on, and where human judgment must hold
- Prioritize the journeys worth fixing first: Use criteria to sequence cross-agent work by experience and trust impact
- Replace the wrong scorecard: Swap automation rates for outcomes that reflect what customers actually feel
Most organizations have figured out how to deploy agents. Fewer have figured out what happens when those agents need to pass a customer between them.
