The Next Era of Enterprise Experience: AI, Automation and What It Means for CX Leaders
A practical session on what separates real AI from hype in enterprise CX
Tuesday, August 11 @ 11AM PT / 2PM ET
Speakers
On the Agenda
What happens to your CX program when dashboards stop being enough? You will hear from a three-decade CX and AI strategist, paired with an independent advisory partner. What should be in place before AI and automation reach your team?
- The three shifts already underway: conversational feedback, always-on action and agentic automation.
- What separates real AI from hype: how to evaluate scale, security and reliability claims first.
- How the CX function gains influence: why experience leaders are earning a bigger seat at the table.
- What to put in place first: the readiness steps that keep an AI rollout from becoming a trust problem.
Where is enterprise experience actually headed, and are you ready for it? Find out live.
