From Automation to Intelligence: How Leading Teams Are Rethinking Operations

Learn how CX and contact center leaders are gaining unified operational visibility to make faster, more confident decisions.
Thursday, July 30 @ 11AM PT / 2PM ET
Speakers
Ardie Sameti,

Co-Founder & CEO

Scala.ai
On the Agenda

Most contact centers have more systems, tools and dashboards than ever - and AI is now quickly becoming a requirement across the operation. Yet leaders still cannot see how their operation actually behaves across all of it. The CX tech stack was never built to see everything, and the tools report what happened in the past, not what comes next. On July 30, two people who fixed that problem take the stage to explain how.
 
Scala CEO Ardie Sameti and [Speaker Placeholder] sit down for a fireside conversation about building the intelligence layer that connects your systems, channels and agents, both human and AI, into a picture you can actually lead from. Both have done it. Neither will waste your time with theory.

What You'll Learn

  • Managing AI and human agents as one operation: What a unified intelligence layer makes possible across your CX stack.
  • Where visibility fails: Why most contact centers still can't see how their hybrid operation actually behaves.
  • The execution gap: How leading teams connect operational insight to decisions that are actionable, moving performance in real-time.
  • From reactive to deliberate: The operating model shifts top CX leaders are making to stop chasing outcomes. 

Register now to secure your spot and walk away with a practical framework you can apply to your own operation.

Presented by

Scala is the first operational intelligence platform built for modern contact center and CX leaders. Scala helps organizations understand how their CX operations behave across systems, channels, human agents, and AI – and act deliberately where it matters most.

As contact centers evolve into hybrid environments with people and AI agents working together, Scala provides a unified intelligence layer that is embedded across your existing CX systems to connect insight to action, giving leaders the clarity needed to manage performance, cost, and customer outcomes.

Discover more at www.scala.ai.