From Hype to High-Impact: CX Strategies That Actually Scale

Trying to scale CX with outdated playbooks? You’re not alone - and you’re not stuck.

As 2025 hits its midpoint, many CX and support leaders are facing the same reality: rising expectations, tighter margins and vendors pushing AI as a magic fix. But which trends are actually delivering impact, and which are just buzzwords in disguise?

This executive panel brings together fresh data from the 2025 CX Outsourcing Report and lessons learned from real-world CX leaders who’ve made big changes (and seen real results).

What you’ll get out of it:

• A pulse check on how AI and outsourcing trends are actually playing out across industries
  
• Benchmarks on what’s shifting, what’s sticking and what’s out the window
  
• Examples of how smart orgs are scaling with efficiency and empathy
  
• Live polling + peer insights to help you recalibrate for the second half of the year

If you’re rethinking your support strategy (or just want proof you’re not the only one juggling AI fatigue and growth goals) don’t miss this session. Register now.